• Frequently Asked Questions

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  • I’m not sure if anyone can build the quality of website I need. How do I know if you’re a fit?

    Take a moment and review our website portfolio. We have a specific design style, so you need to make sure what we consider to be beautiful fits within your thinking as well. If it doesn’t, do consider us for your project.

    How is the cost of a new website determined?

    Websites are quoted as a fixed bid project. The cost structure is based on the package selected, the complexity of functionality, the size of the website, and the need for marketing support such as search engine optimization, copywriting, and social media integration. Every project is unique and we try to make sure our pricing is based on your specific needs and not what we think the market will tolerate.

    What payment options do you offer?

    Company check and/or credit cards via PayPal are accepted. All projects require a down payment of 50% to start and them the remaining 50% at project launch.

    How long will it take to design and build my new website?

    This is hard to say, as it varies greatly by client. A small micro website can take as little as two weeks and a large, complex B2B website can take three or four months. Similar to costing, the timeframe for implementation varies on complexity and the number of web pages and blog posts. In most cases, we are waiting on the client and the client is not waiting on us.

    Do you accept every client?

    Absolutely not. If the client is not a good fit, the opportunity is not quoted. Creating a new website is a big endeavor, so the website designer and their client need to have synergies for the project to launch successfully.

    Isn’t WordPress just for blogging?

    Absolutely not! WordPress started as a blogging package, but it is now a full CMS that is used around the world for creating both blogs and corporate websites. Over 25 million people have chosen WordPress to power their website or blog. Most notable users of WordPress include the likes of CNN, The New York Times, Katy Perry, The Ford Story, MTV Newsroom, Mashable, and WSJ Magazine. You can learn more about WordPress at www.wordpress.org.

    I see you are based in Bangladesh, do you just work with local Bangladesh-based clients?

    We are located in Bangladesh, but we believe talent is more important than location. Our website design clients are found inside and outside the Bangladesh. Most clients select us based on past performance and referrals. Few make the selection based on geography only.

    We don’t have a lot of high quality images so what do you suggest?

    There are a number of websites that offer affordable stock images for use in website design projects. Most images cost less than twnety dollars per high-resolution image. We typically recommend iStockPhoto.com and BigStockPhoto.com. If you like one of our photos or our clients’ photos, it is safe to assume it was purchased at one of these websites.

    Are your websites search engine friendly?

    All of our websites are designed around Google’s guidelines for organic SEO. In addition to having a search engine friendly website, we will create a sitemap.xml file and submit it to Google and Bing upon launch if you’ve purchased an all inclusive package.

    Once you complete website design, who owns the Website?

    Once the final payment is received, you will receive 100% ownership of your Website. We will make all the files including PSD files available for you for download. If your website is large and file sizes are very large, we will mail you a CD with all the files.

    What kind of guarantee do you offer on my web design order?

    We completely guarantee our design work. After viewing the initial draft(s), if you are not satisfied and we offer revisions based on your feedback. If you are not satisfied even after revisions and wish to discontinue work, we will refund 100% of your deposit. Please note that, all the work done by us until that point is owned by us and you cannot use it in any manner without our explicit permission.

    Website content - what do I put on my website?

    What would depend on the goals of your web site. If you run a business website you would include as much information about your products or services that your customers would need to purchase from you. We will discuss with you in detail about this and guide you at the time of signing up for services.

    What is the difference between a “static” and a “dynamic” site?

    A static web site is written in HTML only with may be CSS and Javascript. Here each page is a separate document and there is no database that it saves the contents in or pulls the contents from. What this means functionally is that the only way to edit the site is to go into each page and edit the HTML – so you’d either have to do it yourself using a webpage editor like Dreamweaver or pay QC to go in and edit the site each time you wanted something changed.
    A dynamic web site is written using a server side scripting language, like php and uses a database like mysql. You have more options with such a web site. For instance, we can make an area where you can log in and change various parts of the site, such as adding information or products. This is because each page is constructed based on the information in a database, and the information in that database can be changed via a graphical admin interface. Dynamic sites can reduce ongoing maintenance costs if you don’t want to change things yourself with a webpage editor or with the HTML. They usually cost more to develop, as they require more complex coding and a content management utility needs to be developed to help you manage your website information.
    Another benefit of dynamic sites is that they allow you to change only the content of the site and not the design, so you will not be able to accidentally break the visual style of the site. They have other benefits when sites start to get very large, as they make data management much more efficient and your site more expandable. However, for a small (10-15 information page) website does not usually need a CMS if you want to keep the development cost down and do not need frequent updates.

    What will you need from me to design my website?

    In order to design and format your Website, we need you to provide us with the following before starting. Additional things such as Power Point presentations, video files, articles, soft copy of forms for downloading are optional and can be incorporated if you have them.
    Again, we can always use your existing literature to work from. Usually the logos on brochures, letterhead, etc. are more than adequate. If you have your logo in electronic file format, such as .EPS or .GIF or .JPG or .PNG or .PSD or .TIFF format. If you do not have one, we can design one for you.
    Text or Content
    If you have (or can get) the text-based information you want on your site in electronic file format, we prefer it this way. Acceptable file formats are .TXT, . DOC, .RTF, .XLS, .HTML. Our next preference is to scan text from a printed page. Handwritten text is strongly discouraged (and there would be additional fee). If you do not have any existing content, please get it written by a content writer/copywriter, which you can use in your brochures as well.
    Remember that the World Wide Web is a visual medium. If you have photos of your products, services, place of business or even yourself, we will include them. If you have soft copies in .EPS or .GIF or .JPG or .PNG or .PSD or .TIFF format, that is great. Instead, if you have actual photos, we will scan and resize and optimize them for you and include them. If you do not have printed photos, but have photo negatives, we can scan them as well. If you do not have any photos, but have them in your brochures, pamphlets, catalogues, etc. we will scan them even though their quality won’t be as great as the previous options. If you do not even have brochures, pamphlets, catalogues, and if you are located in India, we can send our digital photographer to take digital photographs.
    25 Word Description & Keywords
    Most Web surfers use WWW search engines and directories to find your web site. These search sites use either a description or keywords in their search. Your description should include the words or phrases that someone might use to search for your business/ products/ services. You can submit as many keywords that you can think of. Remember these are words someone might use to try and find your site (i.e., bed & breakfast, or car repairs, etc.), so think of yourself as a potential visitor to your web site. We will help you in deciding those keywords.

    I already have a website, but I want a new design. Can you help?

    Absolutely! we can study your current website, analyse it, discuss your goals, and redesign your website according to your requests.

    Can I have a 'Splash Page' or 'Entry Page' before the home page?

    If you really want to have, it can be done, but we strongly discourage these pages. They’re both outdated and redundant. People simply click on the ‘skip intro’ button or get frustrated that there’s an extra step before they can see your website. It’s far better to have a Flash header or have a Flash intro incorporated in the home page.
    One more reason not to have them is because of search engines. Content of home page is very important. Search engines calculate how deep each page is from the home page, the deeper the pages are the lower the rank is. By having Splash or Entry page, basically you are pushing every single page on the website one level deep for absolutely no valid business reason.

    Can I make changes to the source files or database that you are also working on?

    We strongly advise our clients to not make changes to the development environment themselves without letting us know first. If you want to make changes to the web site while we are also working on it, you must notify us immediately, so that our developers can synchronize our local version of the system accordingly to avoid overwriting your changes.

    Once my website is live, what I have to do to maintain it?

    The site needs to be marketed on an ongoing basis. Fresh information also needs to be put into the site to keep it up-to-date and interesting. If you sign-up for the maintenance contract, we will update the website as and when it is needed and content is provided by you.
    You also need to monitor the website traffic, analyse the keywords that are being used to reach your website, where and what time of the day the traffic is good or bad and act on it to improve them. You need to monitor any emails or requests that are generated by the visitors of your website and reply them as soon as possible. Early replies get good image about your business.
    Ongoing Costs
    Website hosting, email hosting and the domain registration renewals are the minimum annual costs for any website. If it is a e-commerce website which accepts data via secure forms, you need to renew SSL certificate on yearly basis, unless you purchase it for multiple years. If your website is very popular and exceeds the allocated bandwidth, there may be additional bandwidth fee.
    Some website owners prefer to market their site more proactively, make regular updates, send email newsletters etc. Ongoing costs depend on exactly how you wish to use your website.

  • Ask On Support

    It’s important to us to provide service to our customers, but not just your average run-of-the-mill support – instead we pride ourselves on going over and above the expected mark. From the first time you talk with us you’ll know that you’re in good hands. For full contact details refer to our contact page.

    Our Process

    We Make Your Ideas Real. Know our process.

    Website Check List

    This website check list is a high-level check list of activities to include in your project plan. A successful web development requires attention to several strands of activity, an in particular the organization of information and changes in origanization and business processes. For details see here.